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Home / APAC WFM Summit 2024
Also Generative AI-Powered Performance Analytics: Discuss the role of generative AI in analyzing workforce performance data to identify patterns, trends, and areas for improvement. Explore how AI-generated insights can drive data-informed decisions and optimize performance management strategies.
showcasing its ability to reshape traditional approaches and drive innovation across various facets of WFM, workplace and operations.
The workforce management market is reinvigorated with innovative solutions: The current generation of WFM solutions is increasingly flexible and responsive to enterprise customer requirements. The applications handle both voice and digital interactions and address the needs of agents, supervisors and WFM administrators with tools to create accurate and dynamic forecasts.
New-gen WFM is revolutionizing the staffing paradigm: New-gen WFM recognizes each employee as an individual with unique needs, rather than a corporate asset. With new-gen WFM, agents/employees have input and participate in the scheduling process, which introduces fairness and respect into the workplace, while also ensuring that performance goals are met.
Artificial intelligence is a critical enabler of the positive changes in the WFM market: Artificial intelligence enhances forecasting accuracy by enabling auto-selection of the optimal algorithm to address each unique scheduling scenario. The use of AI also helps balance the needs of employees and the contact center (or other departments) during the scheduling process and improves compliance with global, regional and local work rules. It is being used to enhance many aspects of WFM solutions as well as to handle the complexities of scheduling for an expanding number of digital channels.
The availability of WFM solutions in the cloud has reawakened the market: When WFM applications became available in the cloud, the increased flexibility attracted enterprise users and fueled a replacement cycle that has reinvigorated the market. The vendors are now making product enhancements requested by their customers, and the increased activity in the contact centre WFM is attracting new vendors to the market.
Much more innovation is expected in the WFM market in the next 5 years: Contact centres and other people-intensive enterprise departments are looking to their vendors to help them manage their complex workforce scheduling requirements, including the need for hybrid, on-site and work-at-home staffing. Managers need enhanced analytics to track productivity and performance, and the vendors are delivering new capabilities to properly handle the changing workplace dynamics. Many improvements have already been introduced, and much more is promised for the next few years.
GWFM APAC summit 2024 will have a huge coverages of insights and benefit to the IT and BPM industry with WFM predictions for 2024.
Summit will cover with the strategic and technical keynote speeches and panel discussion with the group of WFM / Business leaders.
APAC WFM Summit 2024 is going to be a signature event with huge knowledge sharing and professional networking with
20 galaxy of speakers and 100+ attendees.
APAC summit involves a Keynote, a Panel discussion with the WFM Leaders, Tech speeches, and Tech Expo
The Theme of the event: ( trending topics in the global market)
Event Date: 18th Nov 2024
Time: 10-00 AM to 5-30 PM ( Followed by Lunch and Snacks)
Venue: Novotel Manila Araneta City, Manila
Registration Link in case you want to nominate any of your additional team:
Executive Summary :
IT and ITES industries are constantly evolving. Digital WFM and AI enablement are no more buzzwords, becoming mandatory to stay ahead of the curve. The only way for you to stay competitive, foster growth, and create better customer experiences is to stay on top of the latest customer experience trends.
GWFM APAC Summit 2024 will have huge coverage of insights and benefits to the BPM industry with WFM predictions for 2025
The summit will cover the strategic and technical keynote speeches and panel discussions with the group of WFM / Business leaders.
GWFM study prediction and priority for 2024: Huge focus on Accelerated digital transformation, Innovation, sustainability, Hybrid workplace/work from anywhere, Great resignation, Workforce Optimisation, New-gen WFM, Skilling and Upskilling, Employee Experience, Customer Experience, Employee Engagement, high focus on productivity and efficiency.
Summit highlights :
DIGITAL WFM & Generative AI (Artificial Intelligence): A significant impact on various aspects of Workforce Management and the workplace offering new ways to optimize processes, enhance decision-making, and improve overall efficiency.
There are discussions to cover during the Leadership Roundtable, such as how Enhancing Customer Experience Through AI-Driven WFM: Showcase how generative AI can impact customer experience by optimizing workforce management processes. Explore case studies where AI-powered scheduling and resource allocation lead to improved service levels and customer satisfaction.
President & Country Head, IBM Business Services, Inc.
Chief Operating Officer, Alldigi Tech
COO, Teleperformance Philippines
Head of Customer Service Center, Manulife
Director, GMS Workforce Management & Command Center,
TechStyleOS
Sr. Vice President- WFM, Transcom
Co-Founder & Chief Operating Advisor, Datanitiv
SVP Workforce Management,
Teleperformance
WFM Leader, TELUS International
VP, Workforce Management
EXL Services Philippines
Global WFM Head, Cognizant
Business Operations Leader,Wipro
VP WFM, IGT
Founder, CEO, GWFM
Head of Customer Service Center, Manulife
Sr.VP, Workforce Management, ResultsCX
Vice Pesident, APAC Workforce Management, Teleperformance
Founder and CEO, GWFM(Chatered Body)
Sr. Vice President Finance, OfficePartners360
Sr.Director, WFM Delivery and Data Intelligence, Arise
Director, PH Country Workforce Management, TDCX
Co-founder and Chief Operating Advisor, Datanitiv
WFM leader, TELUS International
Head Of Global Workforce Service Delivery (Vice President), Sagality
SVP, Workforce Management, Transcom
Business Operations Leader, Wipro
Vice President WFM, EXL
Global WFM Practice Head, Exato.ai
Director, Call Center Operations, Dell Technologies
Head Solutions IT & ITES, Intellicus
Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
Copyright 2024, GWFM Event. All Rights Reserved.