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Home / APAC WFM Summit 2025
Key Takeaways
Summit highlights :
APAC WFM Summit 2025 is going to be a signature event with huge knowledge sharing and professional networking with
20 galaxy of speakers and 200+ attendees.
APAC summit involves a Keynote, a Panel discussion with the WFM Leaders, Tech speeches, and Tech Expo
The Theme of the event: Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations
Event Date: 10th Nov 2025
Time: 9.30-00 AM to 5-30 PM ( Followed by AM Snack, Buffet Lunch, PM Snack)
Venue: Marco Polo Ortigas, Manila
Executive Summary :
The APAC WFM Summit 2025 brings together industry leaders, technology innovators, and workforce strategists to explore how Workforce Intelligence and Agentic AI are reshaping the future of business. In an era defined by rapid disruption, evolving customer expectations, and global digital transformation, organizations must go beyond automation to build resilience, agility, and human-centered innovation.
This year’s theme, “Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations,” emphasizes the profound role of emerging technologies in shaping enterprises that can thrive amid uncertainty. The summit will showcase how Agentic AI—AI that operates with autonomy, adaptability, and decision-making intelligence—combined with workforce analytics, can drive smarter business strategies, optimize operations, and enhance both customer and employee experiences.
Key Focus Areas:
Managing Director- Clinical Operations, Carelon Global Solutions, Board of Trustee & Co-Chair of the Research Council at HIMAP
Chief Operating Officer, Alldigi Tech
COO, Teleperformance Philippines
Head of Customer Service Center, Manulife
Director, GMS Workforce Management & Command Center,
TechStyleOS
Deputy Vice President, WFM Global Head, Hexaware Technologies BPS
Co-Founder & Chief Operating Advisor, Datanitiv
SVP Workforce Management,
Teleperformance
WFM Leader, TELUS International
Sr. Leader for WFM and Agile Operations, Schneider Electric
Head, Global WFM, Cognizant
Director WFM Client, Aptino, Inc
Executive Vice President, Cleartouch
Sr. Director Global Workforce Management,
VXI Global Solutions
Founder, CEO, GWFM
Head of Customer Service Center, Manulife
Sr.VP, Workforce Management, ResultsCX
Vice Pesident, APAC Workforce Management, Teleperformance
Founder and CEO, GWFM(Chatered Body)
Sr. Vice President Finance, OfficePartners360
Sr.Director, WFM Delivery and Data Intelligence, Arise
Director, PH Country Workforce Management, TDCX
Co-founder and Chief Operating Advisor, Datanitiv
WFM leader, TELUS International
Head Of Global Workforce Service Delivery (Vice President), Sagality
SVP, Workforce Management, Transcom
Business Operations Leader, Wipro
Vice President WFM, EXL
Global WFM Practice Head, Exato.ai
Director, Call Center Operations, Dell Technologies
Head Solutions IT & ITES, Intellicus
Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
Copyright 2025, GWFM Event. All Rights Reserved.