GWFM America Chapter invites for WFM Summit 2024

Home / GWFM America Chapter invites for WFM Summit 2024, EDITION -2

Join us for an engaging discussion on workforce dynamics, customer-centricity, and organizational resilience. Together, we’ll chart a course toward sustainable success! 🚀🌟

Who should attend the GWFM LATAM Summit 2024 :

✅ CXOs , Business Heads and Leaders
✅ WFM & Resource Management Leaders and Professionals
✅ Operational Leaders, Heads and Professionals
✅ HR Heads and Professionals
✅ Country heads and Leaders
✅ Head of COE s and Professionals
✅ QA Leaders and Professionals

#latamwfm #gwfmlatamchapter #wfmtech

Gold Sponsors

GWFM America Chapter invites for WFM Summit 2024, EDITION -2

We would be expecting WFM, Operation, and CX leaders to Ideate and discuss,  New Value Propositions for 2024: Organization’s Optimization through Leveraging Automation for Better Workplace and Workforce Operations, and build new insights to share during the event, the event will create huge value for the Industry, carrying huge takeaways that will help to practice in many organizations.

Theme: The Changing Landscape in 2024 – AI Adaption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience.

Event topics to cover :
1. The Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty”
2. “Customer-Centric Workforce Management: Aligning People, Processes, and Technology”
3.”Building Resilience: Strengthening Organizational Agility through Effective Workforce Planning”
4. “Harnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction”
5.”From Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization”
6.”Creating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change”
7. “Balancing Productivity, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth”
8. “The Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences”

Key Takeaways:
1. Integrated Approach: Understand how workforce management influences customer touchpoints, from recruitment to service delivery.
2. Adaptability: Explore techniques to navigate disruptions, such as remote work, changing customer demands, and market shifts.
3. Resilient Teams: Learn how to foster employee well-being, retention, and adaptability.
4. Customer-Centric Culture: Implement strategies that prioritize customer needs while maintaining organizational stability.

WFM Summit 2023

WFM Summit 2023

1 Videos
Play Video

Distinguished Speakers

Norman Acevedo

Vice President & Country Head,
Colombia Delivery & Operations, Everise

Ian Bastian

Senior Director – Workforce Management,
Walmart eCommerce

Martin Ramirez

VP of Global Operations,
WFM & Business Intelligence, Atento

Jay Parikh

SVP & Global Head of Workforce Management,
ResultsCx

Nirav Shah

Director of WFM & Vendor Management,
Oak Street Health

Mohit Shah

Co-Founder and Chief Operating Advisor,
DataNitiv

Dr. Shiva

Founder & CEO,
Global WFM Chartered Body

Upcoming Events

Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts

GWFM’s EMEA Chapter invites you to be part of the WFM Summit 2023 at the UK

GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.

America Chapter's WFM Summit 2023 invites you to be part of the WFM Think-Tank Platform

GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.