Home / GWFM America Chapter invites to WFM & CX Summit 2026
A curated gathering of WFM, CX, Operations, HR, and BPO leaders from across North America — one day of executive dialogue, industry benchmarking, and strategic networking, built for the era of agent AI and autonomous operations.
As global industries rapidly enter the era of Agent AI, Workforce Intelligence, CX Intelligence, and Autonomous Operations, organisations are recognising that workforce transformation is no longer optional — it is central to resilience, productivity, scalability, and customer excellence.
With accelerated advances in Generative AI, automation, predictive analytics, and real-time workforce intelligence, enterprises must fundamentally redesign their Workforce Management and Customer Experience strategies to thrive in an increasingly:
The conference will provide an executive platform to discuss how organisations are evolving from traditional workforce operations toward intelligent, predictive, and human-centric enterprise models.
4–5 visionary keynote presentations from global CXOs, WFM leaders, and transformation executives.
Strategic discussions with global leaders on AI, workforce transformation, CX innovation, and future operating models.
Emerging technology demonstrations and next-generation workforce and CX solutions.
Understanding the new global WFM benchmarking standards and future-ready workforce frameworks.
Participants bring forward breakthrough ideas, transformation models, and innovation-led workforce practices.
Recognition and appreciation for impactful and disruptive ideas.
Industry transformation insights and trend forecasts shaping North America’s workforce and CX landscape for 2026 and beyond.
Discussions featuring CXOs, Operations Leaders, WFM Executives, and Customer Experience strategists.
Join global leaders for a powerful executive dialogue on:
Together, we will shape the future of the intelligent workforce and customer experience leadership.
These recognitions will honour organisations and leaders demonstrating measurable impact, operational excellence, innovation, workforce transformation, and customer-centric leadership across global industries.
Key Tracks at the 2026 Summit
Integrated Workforce & CX Strategy
Understand how Workforce Management influences customer touchpoints — from recruitment and onboarding to service delivery and customer loyalty.
Adaptability & Organisational Resilience
Explore strategies to navigate disruptions including remote work, changing customer expectations, digital acceleration, and workforce transformation.
Building Resilient Teams
Learn practical approaches to improve employee well-being, engagement, retention, agility, and productivity.
Customer-Centric Workforce Culture
Discover how leading organisations align workforce strategy with customer experience while maintaining operational stability and performance.
AI + Human Workforce Transformation
Gain insights into how organisations are balancing automation, workforce intelligence, AI, and human capability to create sustainable competitive advantage.
SVP Workforce & Quality, TTEC
Executive Vice President & Global Leader of Workforce Management,
Support Services Group, USA
Director of Global Consumer Support Operations, Coinbase
Co-Founder & CTO, Sanas
Chief Operating & Customer Officer,
Arise
Head of Product Marketing for Workforce Management, NiCE
Senior Director, Shared Services,
Conduent
WFM Leader, TCN, USA
Head of Global Workforce Management, NTT DATA
Founder & CEO at NiraLabs
Founder and CEO, GWFM Chartered Body
Chief Executive Officer/Founder, Collaborationroom.AI
Manager of Product Management, NICE
Executive VP, CX, CLEARTOUCH
Vice President, Head of Product, WFM, NICE
Senior Director of Strategy and Transformation, Oak Street Health
Vice President, Global Contact Center Solutions & CX Transformation, BCD Travel
Director of Product Management, Workforce Management, NiCE
Director of Consumer Experience & Contact Center Operations Strategy, Rheumwell
CEO, Aptino Inc
Chief Customer Officer, Sanas
Director, Workforce Management,Taxwell
Workforce Management Systems & Support Leader ,
Netflix
Vice President, WFM Delivery and Data Intelligence, Arise
WFM Leader, Omega Healthcare Management Services®
Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts
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