The GWFM Americas WFM & CX Conference 2026 brings together a curated community of WFM, CX, Operations, HR, Digital Transformation, and senior BPO leaders for high-value knowledge sharing, executive engagement, industry benchmarking, and strategic networking.

As global industries rapidly enter the era of Agent AI, Workforce Intelligence, CX Intelligence, and Autonomous Operations, organisations are recognising that workforce transformation is no longer optional — it is central to resilience, productivity, scalability, and customer excellence.

With accelerated advances in Generative AI, automation, predictive analytics, and real-time workforce intelligence, enterprises must fundamentally redesign their Workforce Management and Customer Experience strategies to thrive in an increasingly:

• Talent-constrained environment
• Hybrid workplace ecosystem
• AI-enabled operating model
• Hyper-digital customer economy

The conference will provide an executive platform to discuss how organisations are evolving from traditional workforce operations toward intelligent, predictive, and human-centric enterprise models.

Conference Highlights

1. Executive Keynote Sessions

• 4–5 visionary keynote presentations from global CXOs, WFM leaders, and transformation executives.

2. Trending Roundtables & Power Panel Discussions

• Strategic discussions with global leaders on AI, workforce transformation, CX innovation, and future operating models.

3. Technology Innovation Showcases

• Emerging technology demonstrations and next-generation workforce and CX solutions.

4. Masterclass on GWFM Maturity Model™

• Understanding the new global WFM benchmarking standards and future-ready workforce frameworks.

5. New Ideation Forum

• Participants bring forward breakthrough ideas, transformation models, and innovation-led workforce practices.
• Recognition and appreciation for impactful and disruptive ideas.

6. Executive Spotlight Interviews

• Industry transformation insights and trend forecasts shaping North America’s workforce and CX landscape for 2026 and beyond.

7. CX & WFM Leadership Panels

• Discussions featuring CXOs, Operations Leaders, WFM Executives, and Customer Experience strategists.

Join the Conversation

Join global leaders for a powerful executive dialogue on:

• Workforce dynamics
• AI-driven productivity
• Customer-centric transformation
• Workforce intelligence
• Organisational resilience
• Future-ready enterprise strategies

Together, we will shape the future of the intelligent workforce and customer experience leadership.