International WFM Summit 2025

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We will witness the latest industry trends and happenings, what is special about the event  2025 with global CXOs and WFM Leaders

  1. 10 Keynote speeches from  CXOs and global leaders 
  2. 4  Panel discussion with global WFM and tech leaders 
  3. Fireside chat with the global leaders
  4. Leadership workshops and one-on-one leaders connect to discuss individual/organizational needs based on related
  5. 10 to 15 Best practices and tools showcase by top global companies. 
  6. Huge professional networking and knowledge-sharing 
  7. WFM Industry Excellence  Awards 2025
  8. Fit -Fittest and Future-Ready Organisation Accreditation Felicitation

GWFM Annual event is going to be an EPIC WFM event with 30+ Speakers and 200+ Global Audiences

Date: 11th and 12th Sep 2025

Venue:  Hotel  Chancery Pavilion, Residency Road, Bangalore, India 

Industry Excellence Award 2025

Best Practices Award Category : 

  1. Disruptive WFM solution awards 
  2. The Most Ingenious Best Practice Award
  3. The Most Versatile WFM Best Practice Award
  4. Outstanding WFM practices Award 
  5. Exponential transformation Award

 Best Tools / Systems Award Category :

  1. Most Impactful System Award 
  2. Most Innovative System Award
  3. Best Digital Transformation Award 
  4. Disruptive WFM Solutions Award

 GWFM Global industry Benchmarking Accreditation Certifications

  • Fit- Organisation
  • Fittest – Organisation
  • Future-Ready Organisation
  • Best-In-Class Organisation

International WFM Summit 2025

We are super excited to invite you to be part of the International WFM Summit 2025 for greater WFM knowledge sharing, Engaging, and Professional Networking.

We would be expecting WFM, Operation, and CX leaders to Ideate and discuss,  New Value Propositions for 2025: Organization’s Optimization through Leveraging Automation for Better Workplace and Workforce Operations, and build new insights to share during the event, the event will create huge value for the Industry, carrying huge takeaways that will help to practice in many organizations.

Theme: Decoding the Future of WFM & Business Strategies in the Era of Agentic AI: Enhancing Customer Experience and Fostering Organizational Resilience, Workforce and Workplace Innovation

The keynote and Roundtable covered the following trending topics  and takeaways

    1. Skills-based Organization and Future Readiness
    2. WFM trends for 2025 – and readiness for 2026
    3. Demystifying Workforce Forecasting and Planning
    4. Cracking the Code of Effective Scheduling
    5. Decoding Real-Time Analytics in Workforce Management
    6. Unraveling the Challenges of Compliance in Workforce Management
    7. Re-writing the Organization Strategy and Tech transformation for 2025 -26
    8. Understanding the Role of Technology in Workforce Management: From Legacy Systems to Digital Transformation
    9. WFM for the Future: Anticipating Trends and Building Resilience
    10. People supply chain management -construct Internal growth and skill as a currency & skilled-based organization
    11. Next-Gen WFM competencies and future start from now  
    12. Workforce Fungibility, Suitability, and Future of Work  in New Normal 
    13. Adoption of Hybrid Work Models: Increased adoption of hybrid work models combining remote and on-site work, and Enhanced flexibility and employee satisfaction while maintaining productivity
    14. The Agile Workforce Planning and Management insights
    15. Workforce Planning Agility and solutions AI, automation, and analytics 
    16. Cracking the Code of Workforce Analytics: Leveraging Data for Strategic Decision-making
    17. impact or role of Generative AI in enabling workforce fungibility, intelligence, and actionable insights thereby improving productivity / reducing the cost of labor.

Trending Insights:

  1. The Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty”
  2. Customer-Centric Workforce Management: Aligning People, Processes, and Technology”
  3. Building Resilience: Strengthening Organizational Agility through Effective Workforce Planning”
  4. Harnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction”
  5. From Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization”
  6. Creating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change”
  7. Balancing Productivity, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth”
  8. The Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences”
  9. Future Ready Organization and benchmarking through the WFM Maturity Model

Distinguished Speakers

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Sanjeev Jain

Chief Operating Officer, Wipro

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Dr. Shiva Kumar

Founder and CEO, GWFM

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Jay Parikh

SVP Workforce & Quality, TTEC

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Vineet Ranjan

WFM Thought Leader, APAC Account Head, Concentrix

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Ashwini SK

Vice President & Head Workforce Management,
Genpact

Arvind
Arvind Shukla

Head Of Global Workforce Service Delivery (Vice President),  Sagality

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Uthaman Bakthikrishnan

Executive Vice President, Cleartouch

Mohit
Mohit Shah

Co-Founder & Chief Operating Advisor, Datanitiv

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Abhishek Ghosalkar

Vice President, WFM Leader, Sutherland

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Subhashini Balakrishnan

Director, Call Center Operations, Dell Technologies

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Veena Bramhakal

VP & Global Head Of Talent Management- Staffing, Fractal.ai

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Swapnil Nagvekar

Global Head Workforce Management, Hexaware

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Kiran Shivaswamy

WFM Leader, FIS

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Amar Ganga

Chief Technical Officer , Datanitiv

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Rajashekar G N

General Manager, Talent Supply Chain Management, Wipro

Sridhar
Sridhar Mudaliar

Experience Consultant

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Prakash Sreenivasan

GM, Talent Supply Chain Management, Wipro

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Imran Pathan

WFM Director, ResultsCX

Distinguished Speakers

Francia Sales,

Head of Customer Service Center,  Manulife

Jay Parikh

Sr.VP, Workforce Management, ResultsCX

Lhen Quizon

Vice Pesident, APAC Workforce Management, Teleperformance

Dr. Shiva

Founder and CEO,            GWFM(Chatered Body)

May Jesseth Sy- Nalus

Sr. Vice President Finance, OfficePartners360

Ashish Bisht

Sr.Director, WFM Delivery and Data Intelligence,       Arise

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Joy Sarigumba

Director, PH Country Workforce Management, TDCX

Mohit
Mohit Shah,

Co-founder and Chief Operating Advisor, Datanitiv 

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Satyajit Chandra

WFM leader, TELUS International

Arvind
Arvind Shukla

Head Of Global Workforce Service Delivery (Vice President),  Sagality

Nitin Jatta
Nitin Jatta

SVP, Workforce Management, Transcom

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Pratik Datta

Business Operations Leader, Wipro

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Manu Babbar

Vice President WFM,           EXL

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Shashank Khare

Global WFM Practice Head, Exato.ai

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Subhashini Balakrishnan

Director, Call Center Operations, Dell Technologies

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Vikas Wahee

Head Solutions IT & ITES, Intellicus

Upcoming Events

Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts

APAC summit involves a Keynote, a Panel discussion with the WFM Leaders, Tech speeches, and Tech Expo

IT and ITES industries are constantly evolving. Digital WFM and AI enablement are no more buzzwords, becoming mandatory to stay ahead of the curve. The only way for you to stay competitive, foster growth, and create better customer experiences is to stay on top of the latest customer experience trends.