International WFM Summit 2026

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International WFM & CX Summit 2026

Join WFM, Operations, and CX leaders from across the globe as they ideate on the value propositions shaping 2026 — from automating workforce operations to redesigning the workplace itself. Two days. Thirty-plus speakers. One industry-defining conversation.

We would be expecting WFM, Operations, and CX leaders to Ideate and discuss  New Value Propositions for 2026: Organization Optimization through Leveraging Automation for Better Workplace and Workforce Operations, and build new insights to share during the event. The event will create huge value for the Industry, carrying huge takeaways that will help practitioners in many organizations.

Keynote & Roundtable Topics
Trending Insights
Two days of keynotes, panels, and workshops — curated tracks matched to individual and organisational priorities, plus 10+ best practices showcased live by top global companies.
  • 10 Keynote speeches from  CXOs and global leaders 
  • 4  panel discussions with global WFM and tech leaders 
  • Fireside chat with the global leaders
  • Leadership workshops and 1:1 leader connects
  • individual/organizational needs based on related
  • 10+ Best practices and tools showcased by top global companies. 
  • Dedicated networking and knowledge-sharing tracks
Awards & recognition
Leadership & Organisation Awards
  • WFM Leaders Awards of the Year
  • CX Leaders Awards of the Year
  • Workforce Innovation Awards
  • WFM Ops & CX Heroes Awards
  • GWFM Women’s Hall of Fame
  • GWFM Excellent Workplace
  • GWFM Best Employee Experience Organisation
GWFM’s Certifications & Benchmarking
  • Future Ready Organisation Certifications
  • GWFM Maturity Model™ – Global Industry Benchmark Certification
  • Best Employee Experience Organization Certification
  • Excellent Workplace Certification
Industry Excellence Award 2026
Best Practices Award 
  • Disruptive WFM solution awards 
  • The Most Ingenious Best Practice Award
  • The Most Versatile WFM Best Practice Award
  • Outstanding WFM Practices Award 
  • Exponential Transformation Award
Best Tools / Systems Award 
  • Most Impactful System Award 
  • Most Innovative System Award
  • Best Digital Transformation Award 
  • Disruptive WFM Solutions Award

Distinguished Speakers

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Sanjeev Jain

Chief Operating Officer, Wipro

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Dr. Shiva Kumar

Founder and CEO, GWFM

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Jay Parikh

SVP Workforce & Quality, TTEC

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Girish Menon

Managing Director, HSBC

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Vineet Ranjan

APAC Chief Growth Officer,
Concentrix

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Narayanan V

Senior Vice President-  Resource Management & Strategic Initiatives, Omega Healthcare Management Services

Mitesh Pawaskar
Mitesh Pawaskar

Global WFM Head, ResultsCX

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Deepak Gandhi

SVP-WFM and Reporting, Teleperformance

Arvind
Arvind Shukla

Head Of Global Workforce Service Delivery (Vice President),  Sagality

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Abhishek Ghosalkar

Vice President, WFM Leader, Sutherland

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Prakash Sreenivasan

GM, Talent Supply Chain Management, Wipro

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Veena Bramhakal

VP & Global Head Of Talent Management- Staffing, Fractal.ai

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Uthaman Bakthikrishnan

Executive Vice President, Cleartouch

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Imran Pathan

WFM Director, ResultsCX

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Subhashini Balakrishnan

Director, Call Center Operations, Dell Technologies

Sridhar
Sridhar Mudaliar

Experience Consultant

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Ashwini SK

Vice President & Head Workforce Management,
Genpact

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Swapnil Nagvekar

Global Head Workforce Management, Hexaware

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Rajashekar G N

General Manager, Talent Supply Chain Management, Wipro

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Anees A. Haidary

Global Head, Operational Excellence, Data Privacy, and Global Workforce Management, Sasken Technologies Limited

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Dhivakar Aridoss

Marketing Head, ClearTouch

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Radhika Narang Malia

National Head – Resource Management, Deloitte India

Upcoming Events

Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts
LATAM America Chapter invites for WFM Summit 2026
New WFM Value Proposition for Organization’s Optimization through Leveraging Automation for Better Workplace and Workforce Operations, and Best WFM Practices and Systems showcase, followed by Industry Excellence Awards 2026
APAC summit involves a Keynote, a Panel discussion with the WFM Leaders, Tech speeches, and Tech Expo

APAC WFM Summit 2026 is going to be a signature event with huge knowledge sharing and professional networking with

20 galaxy of speakers and 200+ attendees.