International WFM & CX Summit 2026

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International WFM & CX Summit 2026

Join WFM, Operations, and CX leaders from across the globe as they ideate on the value propositions shaping 2026 — from automating workforce operations to redesigning the workplace itself. Two days. Thirty-plus speakers. One industry-defining conversation.

We would be expecting WFM, Operations, and CX leaders to Ideate and discuss  New Value Propositions for 2026: Organization Optimization through Leveraging Automation for Better Workplace and Workforce Operations, and build new insights to share during the event. The event will create huge value for the Industry, carrying huge takeaways that will help practitioners in many organizations.

Keynote & Roundtable Topics
Trending Insights
Two days of keynotes, panels, and workshops — curated tracks matched to individual and organisational priorities, plus 10+ best practices showcased live by top global companies.
  • 10 Keynote speeches from  CXOs and global leaders 
  • 4  panel discussions with global WFM and tech leaders 
  • Fireside chat with the global leaders
  • Leadership workshops and 1:1 leader connects
  • individual/organizational needs based on related
  • 10+ Best practices and tools showcased by top global companies. 
  • Dedicated networking and knowledge-sharing tracks
Awards & recognition
Leadership & Organisation Awards
  • WFM Leaders Awards of the Year
  • CX Leaders Awards of the Year
  • Workforce Innovation Awards
  • WFM Ops & CX Heroes Awards
  • GWFM Excellent Workplace
  • GWFM Best Employee Experience Organisation
  • WFM Hero
GWFM’s Certifications & Benchmarking
  • Future Ready Organisation Certifications
  • GWFM Maturity Model™ – Global Industry Benchmark Certification
  • Best Employee Experience Organization Certification
  • Excellent Workplace Certification
Industry Excellence Award 2026
Best Practices Award 
  • Disruptive WFM solution awards 
  • The Most Ingenious Best Practice Award
  • The Most Versatile WFM Best Practice Award
  • Outstanding WFM Practices Award 
  • Exponential Transformation Award
Best Tools / Systems Award 
  • Most Impactful System Award 
  • Most Innovative System Award
  • Best Digital Transformation Award 
  • Disruptive WFM Solutions Award

Event Sponsors

Distinguished Speakers

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Sanjeev Jain

Chief Operating Officer, Wipro

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Girish Menon

Managing Director, HSBC

Jay
Jay Parikh

SVP Workforce & Quality, TTEC

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Natarajan Laxsmanan

Chief Executive Officer, Alldigi Tech

Vineet
Vineet Ranjan

APAC Chief Growth Officer,
Concentrix

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Dr. Shiva Kumar

Founder and CEO, GWFM

Srihari Kothapalli
Srihari Kothapalli

Founder & CEO,   Time Champ

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Sunil Varyani

Co-Founder & Chief Client Officer, Datanitiv

Arvind
Arvind Shukla

Head Of Global Workforce Service Delivery (Vice President),  Sagality

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Abhishek Ghosalkar

Vice President, WFM Leader, Sutherland

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Prakash Sreenivasan

GM, Talent Supply Chain Management, Wipro

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Veena Bramhakal

VP & Global Head Of Talent Management- Staffing, Fractal.ai

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Sirisha Ammiraju

Sr. Director Resource Management, NTT Data

Vikas
Vikas Wahee

Head Solutions – BPM & ITES, FLOW by Kyvos

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Subhashini Balakrishnan

Director, Call Center Operations, Dell Technologies

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Srikanth Acharya

Founder, OffiNeeds

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Balasubramaniam ESR

Executive Director, Workforce Management, AGS Health

Swapnil
Swapnil Nagvekar

Deputy Vice President, Hexaware Technologies

Bhuvan Sapra
Bhuvan Sapra

VP – Client Services, Datanitiv

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Anees A. Haidary

Global Head, Operational Excellence, Data Privacy, and Global Workforce Management, Sasken Technologies Limited

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Narayanan V,

Senior Vice President – Resource Management & Special Projects, Omega Healthcare

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Vijay Kumar Umapathy

Executive Director – Workforce Management , TTEC

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Abhishek Kumar

Global Head of Transformation, AGS Health

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Amit Luthra

Head of Business Development, Sanas AI

Sunil
Sunil Karkera

WFM Leader , Workforce Management, Tech Mahindra Ltd

Mitesh Pawaskar
Mitesh Pawaskar

Global WFM Head, ResultsCX

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Ashwini SK

Vice President & Head Workforce Management,
Genpact

Vishal
Vishal Malu

Global Head, Workforce Strategy & Intelligence, Firstsource

Radhika
Radhika Narang Malia

National Head (Associate Partner) – Resource Management, Deloitte India

Dr. Hari
Dr. Hari Saravanabhavan

Managing Director (VP) Global Data, AI & Analytics, Concentrix

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Rajesh Krishnan

Co-Founder and Head, IQIGAI.ai by Fractal

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Deepak Gandhi

SVP-WFM and Reporting, Teleperformance

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Ashish Mohanty

Vice President Operations, Omega Healthcare

Sudhir
RA. Sudhir

AVP Business Transformation and WFM Head, Alldigi Tech

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Rajani Menon

Master of Ceremonies

Upcoming Events

Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts
LATAM America Chapter invites for WFM Summit 2026
New WFM Value Proposition for Organization’s Optimization through Leveraging Automation for Better Workplace and Workforce Operations, and Best WFM Practices and Systems showcase, followed by Industry Excellence Awards 2026
APAC summit involves a Keynote, a Panel discussion with the WFM Leaders, Tech speeches, and Tech Expo

APAC WFM Summit 2026 is going to be a signature event with huge knowledge sharing and professional networking with

20 galaxy of speakers and 200+ attendees.