Redefining Workforce Management Strategy for 2025 in the AI Era: Enhancing Customer Experience & Fostering Organizational Resilience

GWFM ANZ WFM Summit 2025

Home / ANZ WFM Summit 2025

Key Takeaways for Attendees:

✅ Integrated Workforce Strategy: Learn how AI-driven WFM enhances customer touchpoints from hiring to service delivery.
✅ Resilience in an AI-Powered Workforce: Gain insights on talent upskilling, remote work models, and navigating disruptions.
✅ Enhancing Workforce Productivity: Understand how predictive analytics can optimize workforce planning and efficiency.
✅ Future-Proofing Your Organization: Explore AI-powered decision-making and automation strategies for long-term success.

Who Should Attend?

✔ CXOs, Business Heads, and Decision-Makers
✔ WFM & Resource Management Leaders and Professionals
✔ Operations and Customer Experience Leaders
✔ HR Heads and Talent Management Professionals
✔ Country Heads, COE Directors, and Strategy Leaders
✔ QA, Compliance, and Performance Management Experts

This is a must-attend event for those looking to stay ahead of WFM trends and leverage AI to drive business transformation. 🌍💡🚀

Redefining Workforce Management Strategy for 2025 in the AI Era: Enhancing Customer Experience & Fostering Organizational Resilience.

The GWFM ANZ WFM Summit 2025 brings together WFM, Operations, HR, and CX leaders to explore the future of workforce management. With AI-driven transformation reshaping industries, this summit will focus on the intersection of automation, human capital, and customer experience.

Agenda Highlights:

✔ Strategic Keynote Speeches – Visionary insights on WFM’s future in the AI era.
✔ Expert Roundtables – Exclusive discussions with industry pioneers.
✔ Panel Discussions – Real-world case studies and best practices.
✔ Technology Showcase & 2025 Trends – Exploring the latest advancements in AI and automation for WFM.
✔ WFM Maturity Model – ROI & Business Impact – Analyzing workforce optimization strategies that drive revenue growth.
✔ Business Case Presentations – Showcasing successful WFM transformations from global organizations.

Why Attend?

🔹 Strategic Insights: Gain a deeper understanding of how WFM impacts customer experience and business agility.
🔹 Best Practices: Learn practical approaches to aligning workforce strategies with AI and automation.
🔹 Real-World Success Stories: Hear from organizations that have successfully transformed WFM operations.
🔹 Professional Networking: Connect with WFM leaders, CX strategists, HR heads, and industry innovators.

Distinguished Speakers

Dr. Shiva

Founder and CEO, GWFM

Sunil Varyani

Co-Founder & Chief Client Officer, Datanitiv

Yiota Alexiadis

Director Strategy, Engagement & Innovation, RMIT University

Raj Ramalingam

Managing Director,
Elucid Tech Solutions

Rojes V Coalbe

Strategic Workforce Leader , NCS Group

Pushkar Anand

Head of Workforce Optimisation, PROBE Group

Glen Duggan

Head of Workforce Optimisation, Bupa

Rhythm Mody

Portfolio Planning and Delivery, RMIT University

Nagendra Bisht

HR Leader

Sarah Lawrence

Master of Ceremony

Alex Raytsin

Director, Elucid Tech Solutions, Ex: NBN Australia

Upcoming Events

Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts

GWFM’s EMEA Chapter invites you to be part of the WFM Summit 2025 at the UK

GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.

America Chapter's WFM Summit 2025 invites you to be part of the WFM Think-Tank Platform