Redefining Workforce Management Strategy for 2025 in the AI Era: Enhancing Customer Experience & Fostering Organizational Resilience

GWFM ANZ WFM Summit 2025

Home / Strategic WFM Leadership Roundtable -2025

Key Takeaways for Attendees:

✅ Integrated Workforce Strategy: Learn how AI-driven WFM enhances customer touchpoints from hiring to service delivery.
✅ Resilience in an AI-Powered Workforce: Gain insights on talent upskilling, remote work models, and navigating disruptions.
✅ Enhancing Workforce Productivity: Understand how predictive analytics can optimize workforce planning and efficiency.
✅ Future-Proofing Your Organization: Explore AI-powered decision-making and automation strategies for long-term success.

Who Should Attend?

✔ CXOs, Business Heads, and Decision-Makers
✔ WFM & Resource Management Leaders and Professionals
✔ Operations and Customer Experience Leaders
✔ HR Heads and Talent Management Professionals
✔ Country Heads, COE Directors, and Strategy Leaders
✔ QA, Compliance, and Performance Management Experts

This is a must-attend event for those looking to stay ahead of WFM trends and leverage AI to drive business transformation. 🌍💡🚀

Redefining Workforce Management Strategy for 2025 in the AI Era: Enhancing Customer Experience & Fostering Organizational Resilience.

The GWFM ANZ WFM Summit 2025 brings together WFM, Operations, HR, and CX leaders to explore the future of workforce management. With AI-driven transformation reshaping industries, this summit will focus on the intersection of automation, human capital, and customer experience.

Agenda Highlights:

✔ Strategic Keynote Speeches – Visionary insights on WFM’s future in the AI era.
✔ Expert Roundtables – Exclusive discussions with industry pioneers.
✔ Panel Discussions – Real-world case studies and best practices.
✔ Technology Showcase & 2025 Trends – Exploring the latest advancements in AI and automation for WFM.
✔ WFM Maturity Model – ROI & Business Impact – Analyzing workforce optimization strategies that drive revenue growth.
✔ Business Case Presentations – Showcasing successful WFM transformations from global organizations.

Why Attend?

🔹 Strategic Insights: Gain a deeper understanding of how WFM impacts customer experience and business agility.
🔹 Best Practices: Learn practical approaches to aligning workforce strategies with AI and automation.
🔹 Real-World Success Stories: Hear from organizations that have successfully transformed WFM operations.
🔹 Professional Networking: Connect with WFM leaders, CX strategists, HR heads, and industry innovators.

Distinguished Speakers

Sanjeev Jain

Chief Operating Officer, Wipro

Sanjeev Ramdas

Executive Vice President – Airport Operations and Customer Services, IndiGo

Jay Parikh

Senior Vice President, ResultsCX

Ian Bastian

Global WFM Leader, Walmart

Shashidhar Ramakrishnaiah

Chief Technology Officer | Head of Cloud and Data Tech Practice, Fractal Analytics

Chetan Khosla

Chairman & Managing Director – WyzMindz Solutions Pvt. Ltd

Arvind Shukla

Head Of Global Workforce Service Delivery (Vice President), Sagality

Mohit Shah

Co-Founder & Chief Operating Advisor, Datanitiv

Abhishek Ghosalkar

Vice President, WFM Leader, Sutherland

Arvind Bhandari

VP, Airport Operations and Customer Services, IndiGo

M G Prashanth

Vice President, Talent Supply Chain Management, Wipro

Subhashini Balakrishnan

Director, Call Center Operations, Dell Technologies

Sunil Karkera

WFM Leader & Function Head, Tech Mahindra

Savita Hortikar

Vice President & Global Talent Acquisition leader, Fractal.ai

Sushil Sharma

Director – Workflow WFM, Resource planning, IndiGo

Radhika Narang Malia

National Head- Resource Management, Deloitte India

Rajashekar

General Manager, Talent Supply Chain Management, Wipro

Veena Bramhakal

VP & Global Head Of Talent Management- Staffing, Fractal.ai

Jayesh Rangras

WFM Director,

Arise

Vidhi Shukla

Associate Vice President, Global Supply Chain Planning, Accenture

Prakash Sreenivasan

GM, Talent Supply Chain Management, Wipro

Simran Bomrah

Sr Manager Resource Planning, IndiGo

Amar Ganga

Chief Technical Officer , Datanitiv

Dr. Shiva Kumar

Founder and CEO, GWFM

Partho Ganguly

Co-Founder, GWFM

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