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Copyright 2025, GWFM Event. All Rights Reserved.
✅ CX & Integrated Workforce Strategy: Learn how AI-driven WFM enhances customer touchpoints from hiring to service delivery.
✅ Resilience in an AI-Powered CX & Workforce: Gain insights on talent upskilling, remote work models, and navigating disruptions.
✅ Enhancing AI powered CXWorkforce Productivity: Understand how predictive analytics can optimize workforce planning and efficiency.
✅ Future-Proofing Your Organization: Explore AI-powered decision-making and automation strategies for long-term success.
✔ CXOs, CX, Heads, Business Heads, and Decision-Makers
✔ WFM & Resource Management Leaders and Professionals
✔ Operations and Customer Experience Leaders
✔ HR Heads and Talent Management Professionals
✔ Country Heads, COE Directors, and Strategy Leaders
✔ QA, Compliance, and Performance Management Experts
This is a must-attend event for those looking to stay ahead of WFM trends and leverage AI to drive business transformation. 🌍💡🚀
The GWFM EMEA WFM Summit 2026 brings together CX Leaders, WFM, Operations, and HR Leaders to explore Future‑Ready in 2026: AI‑Powered Customer Experience, Workforce Management, and Organizational Resilience, reshaping industries. This signature summit will focus on the intersection of automation, human capital, and customer experience.
✔ Strategic Keynote Speeches – Visionary insights on CX & WFM’s future in the AI era.
✔ Expert Roundtables – Exclusive discussions with industry pioneers.
✔ Panel Discussions – Real-world case studies and best practices.
✔ Technology Showcase & 2026 Trends – Exploring the latest advancements in CX AI and automation for WFM.
✔ WFM Maturity Model – ROI & Business Impact – Analyzing workforce optimization strategies that drive revenue growth.
✔ Business Case Presentations – Showcasing successful CX & WFM transformations from global organizations.
🔹 Strategic Insights: Gain a deeper understanding of how AI impacts customer experience and business agility.
🔹 Best Practices: Learn practical approaches to aligning CX and Org Resilience and workforce strategies with AI
🔹 Real-World Success Stories: Hear from organizations that have successfully transformed CX & WFM operations.
🔹 Professional Networking: Connect with WFM leaders, CX strategists, HR heads, and industry innovators.
Senior Director, Emirates NBD Services
Founder and CEO, GWFM
Director & Global Head of Workforce Management & Routing, Careem
Global Leader – Resource Planning & Work Force Management, DAMAC Properties
Head of Contact Centre – Client Experience & Conduct Group, Mashreq
Director, Workforce Management, Dell Technologies
Sr. Vice President Workforce Management, Sagility
Founder & CEO , Datanativ
Master of Ceremony
Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
Copyright 2025, GWFM Event. All Rights Reserved.