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Copyright 2025, GWFM Event. All Rights Reserved.
✅ CX & Integrated Workforce Strategy: Learn how AI-driven WFM enhances customer touchpoints from hiring to service delivery.
✅ Resilience in an AI-Powered CX & Workforce: Gain insights on talent upskilling, remote work models, and navigating disruptions.
✅ Enhancing AI powered CXWorkforce Productivity: Understand how predictive analytics can optimize workforce planning and efficiency.
✅ Future-Proofing Your Organization: Explore AI-powered decision-making and automation strategies for long-term success.
✔ CXOs, CX, Heads, Business Heads, and Decision-Makers
✔ WFM & Resource Management Leaders and Professionals
✔ Operations and Customer Experience Leaders
✔ HR Heads and Talent Management Professionals
✔ Country Heads, COE Directors, and Strategy Leaders
✔ QA, Compliance, and Performance Management Experts
This is a must-attend event for those looking to stay ahead of WFM trends and leverage AI to drive business transformation. 🌍💡🚀
The GWFM EMEA WFM Summit 2026 brings together CX Leaders, WFM, Operations, and HR Leaders to explore Future‑Ready in 2026: AI‑Powered Customer Experience, Workforce Management, and Organizational Resilience, reshaping industries. This signature summit will focus on the intersection of automation, human capital, and customer experience.
✔ Strategic Keynote Speeches – Visionary insights on CX & WFM’s future in the AI era.
✔ Expert Roundtables – Exclusive discussions with industry pioneers.
✔ Panel Discussions – Real-world case studies and best practices.
✔ Technology Showcase & 2026 Trends – Exploring the latest advancements in CX AI and automation for WFM.
✔ WFM Maturity Model – ROI & Business Impact – Analyzing workforce optimization strategies that drive revenue growth.
✔ Business Case Presentations – Showcasing successful CX & WFM transformations from global organizations.
🔹 Strategic Insights: Gain a deeper understanding of how AI impacts customer experience and business agility.
🔹 Best Practices: Learn practical approaches to aligning CX and Org Resilience and workforce strategies with AI
🔹 Real-World Success Stories: Hear from organizations that have successfully transformed CX & WFM operations.
🔹 Professional Networking: Connect with WFM leaders, CX strategists, HR heads, and industry innovators.
Senior Director, Emirates NBD Services
Founder and Managing Director of LAB Experience, Dubai
Director & Global Head of Workforce Management & Routing, Careem
Chief Business Officer & Board Member – Appenza AI Studio, Dubai
Customer Experience Leader – e& UAE
Director, Workforce Management, Dell Technologies
Head of Contact Centre – Client Experience & Conduct Group, Mashreq
Sr. Vice President Workforce Management, Sagility
Founder & CEO , Datanativ
Founder & CEO, Global WFM Chartered Body
Customer Service Consultant,
Wio Bank
Checkout Industry Excellence Best Practices and the most popular conceptualized by Global WFM Chartered Body (GWFM). Get ready for the experience of a lifetime and Please block your calendar to listen and network with Strategic Leaders and Global Workforce Management Experts
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
GWFM events are an unrivalled experience — a place where you’ll access the most timely advice, actionable news, and WFM Leader’s peer insights to adapt faster and stay ahead of change.
Copyright 2025, GWFM Event. All Rights Reserved.