Strategic WFM Leadership Roundtable -2025

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The Strategic WFM Leadership Roundtable brings together key decision-makers and experts to discuss the transformative impact of Artificial Intelligence on workforce management. With AI revolutionizing workforce planning, scheduling, and talent optimization, this session will delve into:

1.Aligning Workforce Strategies: Integrating AI with workforce planning to enhance agility and adaptability.
2.Building a Future-Ready Workforce: Strategies for upskilling, reskilling, and retaining talent in an AI-powered era.
3.Maximizing Profitability: Leveraging AI-driven insights to improve productivity and optimize resource allocation.
4.Human-AI Collaboration:Establishing a balance between automation and human creativity to foster innovation.

This roundtable offers attendees a unique opportunity to explore best practices, discuss industry challenges, and co-create solutions that bridge the gap between human capital and automation in the AI-driven workforce ecosystem.

This roundtable will focus on actionable insights into:
• Leveraging AI to enhance workforce agility and adaptability.
• Aligning automation with talent strategies to maximize productivity.
• Developing a future-ready workforce through upskilling and reskilling initiatives.

Takeaways :
• Gain valuable insights from industry leaders and AI experts.
• Network with WFM Leaders, professionals, strategists, and decision-makers.
•Co-create strategies to drive profitability in the AI-powered workforce ecosystem.

Strategic WFM Leadership Roundtable – The AI Era of Workforce Management

GWFM – ProFinda collaborates to create a Strategic WFM Leadership Roundtable, where industry leaders will come together to explore the theme: The AI Era of Workforce Management: Aligning Skills, Talent, Automation & Profitability.


Executive Summary : Strategic WFM Leadership Roundtable

The evolving landscape of Workforce Management (WFM)/Resource Management ( RM) is witnessing a paradigm shift with the integration of Artificial Intelligence (AI). Organizations increasingly leverage AI-driven tools and automation to optimize workforce strategies, enhance operational efficiency, and drive profitability. However, the rapid pace of digital transformation requires leaders to rethink traditional approaches to skills development, talent management, and workforce planning to remain competitive in the AI era.

 

The GWFM – ProFinda’s Strategic WFM Leadership Roundtable will be a platform for WFM leaders to collaborate, share insights, and explore actionable strategies to align AI-driven automation with human capital. This exclusive event will equip organizations with the knowledge to balance technological advancements with workforce development while achieving sustainable business growth.

Theme: The AI Era of Workforce Management: Aligning Skills, Talent, Automation & Profitability.

Distinguished Speakers

sanjiv gupta
Sanjiv Gupta

President & Country Head, IBM Business Services, Inc.

1718490698823
Rajesh Haliah

Chief Operating Officer, Alldigi Tech

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Anish Kapoor

COO, Teleperformance Philippines

Francia
Francia Sales

Head of Customer Service Center, Manulife

Damon Spurlock_63
Damon Spurlock

Director, GMS Workforce Management & Command Center,
TechStyleOS

Nitin Jatta
Nitin Jatta

Sr. Vice President- WFM, Transcom

Mohit
Mohit Shah

Co-Founder & Chief Operating Advisor, Datanitiv

Jim mathew
Jim Mathew Joseph

SVP Workforce Management,
Teleperformance

Satyajit
Satyajit Chandra

WFM Leader, TELUS International

Manu Babbar-01-3
Manu Babbar

VP, Workforce Management
EXL Services Philippines

Vishal Malu
Vishal Malu

Global WFM Head, Cognizant

pratik
Pratik Datta

Business Operations Leader,Wipro

1575538341199
Saurabh Sharma

VP WFM, IGT 

1731399469606
Prabhjot Singh

Vice President Operations & WFM, Genpact, Philippines

shiva
Dr. Shiva

Founder, CEO, GWFM

WFM Summit 2023

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