APAC WFM Summit 2026

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Key Takeaways

Strategic Insights: Understanding how Workforce Intelligence and Agentic AI can drive agility, resilience, and long-term competitiveness.
Best Practices: Real-world case studies from leading enterprises on integrating AI into workforce models for operational excellence.
Human-Centered Innovation: Practical approaches to balance technology adoption with employee experience, engagement, and well-being.
Future-Ready Frameworks: Actionable models to design adaptive, scalable, and sustainable workforce strategies across IT & BPM sectors.
Collaborative Perspectives: Peer learning from 150+ industry leaders across APAC, creating opportunities for co-innovation and partnerships.

Summit highlights :

Opening Keynotes by global thought leaders on workforce transformation in the AI era.
Tech Showcases of cutting-edge platforms and solutions shaping the future of WFM.
Best Practices Showcase featuring innovative workforce strategies from top organizations.
Panel Discussions with industry experts on AI, workforce intelligence, customer experience, and human-centered agility.
Networking Opportunities with senior executives, enabling cross-industry collaboration.
Industry Recognition with awards celebrating excellence and innovation in WFM.
Interactive Activities such as idea-sharing sessions and innovation challenges to engage participants.

APAC summit involves a Keynote, a Panel discussion with the WFM Leaders, Tech speeches, and Tech Expo

APAC WFM Summit 2026 is going to be a signature event with huge knowledge sharing and professional networking with

20 galaxy of speakers and 200+ attendees.

APAC summit involves a Keynote, a Panel discussion with the WFM Leaders, Tech speeches, and Tech Expo

The Theme of the event: Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations

Event Date: 16^th Nov 2026

Time: 9.30 00 AM to 5-30 PM ( Followed by AM Snack, Buffet Lunch, PM Snack)

Venue: Novotel, Araneta City – 0810 Quezon City – Philippines

Executive Summary :

The APAC WFM Summit 2026 brings together industry leaders, technology innovators, and workforce strategists to explore how Workforce Intelligence and Agentic AI are reshaping the future of business. In an era defined by rapid disruption, evolving customer expectations, and global digital transformation, organizations must go beyond automation to build resilience, agility, and human-centered innovation.

This year’s theme, “Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations,” emphasizes the profound role of emerging technologies in shaping enterprises that can thrive amid uncertainty. The summit will showcase how Agentic AI—AI that operates with autonomy, adaptability, and decision-making intelligence—combined with workforce analytics, can drive smarter business strategies, optimize operations, and enhance both customer and employee experiences.

Key Focus Areas:

Resilience & Agility – Building workforces that can adapt to market shifts, economic changes, and technological disruptions.
Future-Readiness – Leveraging AI-driven insights to design sustainable, scalable, and competitive organizations.
Human-Centered Innovation – Ensuring that workforce strategies integrate empathy, inclusivity, and employee engagement alongside technological progress.
Business Transformation – Moving from data to decision-making, where workforce intelligence enables operational excellence, strategic foresight, and measurable growth.

Distinguished Speakers

Salin Kataria, MD

Managing Director- Clinical Operations, Carelon Global Solutions, Board of Trustee & Co-Chair of the Research Council at HIMAP

Rajesh Haliah

Chief Operating Officer, Alldigi Tech

Francia Sales

Head of Customer Service Center, Manulife

Melissa B. Johnson

Executive Vice President & Global Leader of Workforce Management,
Support Services Group, USA

Jim Mathew Joseph

SVP Workforce Management,
Teleperformance

Dr. Shiva

Founder, CEO, GWFM

Swapnil Nagvekar

Deputy Vice President, WFM Global Head, Hexaware Technologies BPS

Editha M. Mojar

Sr. Leader for WFM and Agile Operations, Schneider Electric

Mohit Shah

Co-Founder & Chief Operating Advisor, Datanitiv

Damon Spurlock

Director, GMS Workforce Management & Command Center,
TechStyleOS

Camille Vee Javier

Head, Global WFM, Cognizant

Palash Baran Manna

Director, WFM Client Service, Aptino, Inc

Uthaman Bakthikrishnan

Executive Vice President, Cleartouch

Lalit Chouhan

Sr. Director Global Workforce Management,
VXI Global Solutions

Vithik Kumar

Global Director WFM, TELUS International Philippines

Abhishek Ghosalkar

Vice President, WFM Leader, Sutherland

APAC WFM Summit

APAC Chapter's WFM Summit

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APAC WFM 2024

APAC WFM 2023

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Distinguished Speakers

Francia Sales,

Head of Customer Service Center, Manulife

Jay Parikh

Sr.VP, Workforce Management, ResultsCX

Lhen Quizon

Vice Pesident, APAC Workforce Management, Teleperformance

Dr. Shiva

Founder and CEO, GWFM(Chatered Body)

May Jesseth Sy- Nalus

Sr. Vice President Finance, OfficePartners360

Ashish Bisht

Sr.Director, WFM Delivery and Data Intelligence, Arise

Joy Sarigumba

Director, PH Country Workforce Management, TDCX

Mohit Shah,

Co-founder and Chief Operating Advisor, Datanitiv

Satyajit Chandra

WFM leader, TELUS International

Arvind Shukla

Head Of Global Workforce Service Delivery (Vice President), Sagality

Nitin Jatta

SVP, Workforce Management, Transcom

Pratik Datta

Business Operations Leader, Wipro

Manu Babbar

Vice President WFM, EXL

Shashank Khare

Global WFM Practice Head, Exato.ai

Subhashini Balakrishnan

Director, Call Center Operations, Dell Technologies

Vikas Wahee

Head Solutions IT & ITES, Intellicus

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