APAC WFM & CX Summit 2026

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  • APAC WFM & CX Summit 2026
  • 16th Nov, 2026
  • Marco Polo Ortigas, Manila, Philippines

APAC WFM & CX Summit 2026

The Theme of the event: Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations

Executive Summary : 

The APAC WFM Summit 2026 brings together industry leaders, technology innovators, and workforce strategists to explore how Workforce Intelligence and Agentic AI are reshaping the future of business. In an era defined by rapid disruption, evolving customer expectations, and global digital transformation, organizations must go beyond automation to build resilience, agility, and human-centered innovation.

This year’s theme, “Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations,” emphasizes the profound role of emerging technologies in shaping enterprises that can thrive amid uncertainty. The summit will showcase how Agentic AI—AI that operates with autonomy, adaptability, and decision-making intelligence—combined with workforce analytics, can drive smarter business strategies, optimize operations, and enhance both customer and employee experiences.

Key Focus Areas
Two days of keynotes, panels, and workshops — curated tracks matched to individual and organisational priorities, plus 10+ best practices showcased live by top global companies.
  • 10 Keynote speeches from  CXOs and global leaders 
  • 2 panel discussions with global WFM and tech leaders 
  • Fireside chat with the global leaders
  • Leadership workshops and 1:1 leader connects
  • individual/organizational needs based on related
  • 10+ Best practices and tools showcased by top global companies. 
  • Dedicated networking and knowledge-sharing tracks
Awards & recognition
Leadership & Organisation Awards
  • WFM Leaders Awards of the Year
  • CX Leaders Awards of the Year
  • Workforce Innovation Awards
  • WFM Ops & CX Heroes Awards
  • GWFM Women’s Hall of Fame
  • GWFM Excellent Workplace
  • GWFM Best Employee Experience Organisation
GWFM’s Certifications & Benchmarking
  • Future Ready Organisation Certifications
  • GWFM Maturity Model™ – Global Industry Benchmark Certification
  • Best Employee Experience Organization Certification
  • Excellent Workplace Certification
  • APAC WFM & CX Summit 2026
  • Marco Polo Ortigas, Manila, Philippines
  • Date: 16th Nov 2026, 9.30 AM to 5.00 PM (Followed by AM Snacks, Lunch, PM Snacks and Cocktail)

Event Sponsors

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Distinguished Speakers

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Salin Kataria, MD

Managing Director- Clinical Operations, Carelon Global Solutions, Board of Trustee & Co-Chair of the Research Council at HIMAP

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Rajesh Haliah

Chief Operating Officer, Alldigi Tech

Francia
Francia Sales

Head of Customer Service Center, Manulife

Melissa
Melissa B. Johnson

Executive Vice President & Global Leader of Workforce Management,
Support Services Group, USA

Jim mathew
Jim Mathew Joseph

SVP Workforce Management,
Teleperformance

shiva
Dr. Shiva

Founder, CEO, GWFM

Manu Babbar
Manu Babbar

VP Workforce Management, EXL

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Editha M. Mojar

Sr. Leader for WFM and Agile Operations, Schneider Electric

Mohit
Mohit Shah

Co-Founder & Chief Operating Advisor, Datanitiv

Damon Spurlock_63
Damon Spurlock

Director, GMS Workforce Management & Command Center,
TechStyleOS

Camille
Camille Vee Javier

Head, Global WFM, Cognizant

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Palash Baran Manna

Director, WFM Client Service, Aptino, Inc

Uttaman
Uthaman Bakthikrishnan

Executive Vice President, Cleartouch

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Lalit Chouhan

Sr. Director Global Workforce Management,
VXI Global Solutions

Vithik Kumar
Vithik Kumar

Global Director WFM, TELUS International Philippines

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Abhishek Ghosalkar

Vice President, WFM Leader, Sutherland

APAC WFM Summit

APAC Chapter's WFM Summit

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